Refund Policy

Refund Policy – Elivion

At Elivion, we are committed to providing high-quality products and a smooth shopping experience across all categories, including Home Decor, Kitchen Tools, Furniture, Electronics, Fashion, Grocery, and Digital Products. Customer satisfaction is our priority, and we aim to ensure that every purchase meets your expectations. This Refund Policy explains how returns, refunds, and replacements are handled.

1. Eligibility for Refund

We accept refund requests under the following conditions:

The product is damaged, defective, or not as described at the time of delivery
The product is received in an incomplete condition (missing parts or accessories)
Wrong product delivered by Elivion
Digital products with activation or access issues (where applicable)

To qualify for a refund, customers must report the issue within 3–7 days of receiving the product, depending on the product category.

2. Non-Refundable Items

Some items are not eligible for refunds:

Products damaged due to misuse, improper handling, or normal wear and tear
Opened or used grocery items
Customized or special-order items
Digital products that have been successfully downloaded, activated, or accessed
Items returned without original packaging or proof of purchase

3. Refund Process

To request a refund, please contact our support team with your order details:

📞 Phone: 01780-698810
📧 Email: info@elivionbd.com
📍 Address: Home 19, Road 02, Block B, Section 13, Mirpur, Dhaka, Bangladesh, 5680

Once your request is received:

Our team will review your claim
If approved, we may request product return or evidence (photos/videos)
After inspection, refund will be processed

4. Refund Method & Time

Refunds will be issued via the original payment method or agreed alternative
Processing time: 5–10 business days after approval
Delivery charges (if any) are non-refundable unless the issue is from our side

5. Replacement Option

In many cases, Elivion may offer a product replacement instead of a refund, especially for damaged or incorrect items. This helps ensure faster resolution for customers.

6. Shipping for Returns

If the error is from Elivion (wrong or defective product), return shipping costs will be covered by us
In other cases, customers may need to bear return shipping costs