Cancellation Policy – Elivion

At Elivion, we aim to provide a smooth and transparent shopping experience for all our customers. If you need to cancel an order, please review the policy below carefully.

1. Order Cancellation Eligibility

You may request a cancellation of your order only if:

• The order has not been processed or shipped yet.
• The order is still in pending confirmation status.

Once an order is processed, packed, or shipped, it cannot be cancelled. In such cases, you may need to follow our return policy after receiving the product.

2. How to Request a Cancellation

To cancel your order, please contact us immediately using the following channels:

📞 Phone: 01780-698810
📧 Email: info@elivionbd.com

Please provide your order number and registered contact details for quick processing.

3. Cancellation Confirmation

After receiving your request:

• Our support team will verify your order status.
• If eligible, your cancellation will be confirmed.
• You will receive a confirmation via phone or email.

4. Refund Policy (If Applicable)

If you have made a payment:

• Approved cancellations will be refunded through the original payment method or as per mutual agreement.
• Refund processing time may vary depending on your payment provider.

5. Non-Cancellable Items

Certain items may not be eligible for cancellation once processed, including:

• Custom or special-order products
• Perishable or grocery items
• Digital products after delivery or activation

6. Contact Information

For any cancellation or support queries, please reach out to us:

🏢 Address: Home 19, Road 02, Block B, Section 13, Mirpur, Dhaka, Bangladesh, 5680
📞 Phone: 01780-698810
📧 Email: info@elivionbd.com

At Elivion, we value your trust and strive to ensure a fair and customer-friendly shopping experience across all categories including Home Decor, Kitchen Tools, Furniture, Electronics, Fashion, Grocery, and Digital Products.