Exchange

Exchange Policy

At Elivion, we are committed to ensuring customer satisfaction by providing high-quality products and a smooth shopping experience. We understand that sometimes a product may not meet your expectations, and in such cases, we offer a simple and fair exchange policy.

Eligible Products for Exchange

We offer exchange facilities across the following product categories:

Home Decor
Kitchen Tools
Furniture
Electronics
Fashion
Grocery
Digital Products

Please ensure that the product you wish to exchange meets our eligibility criteria described below.

Exchange Conditions

To qualify for an exchange, the following conditions must be met:

The request must be made within 3–7 days of receiving the product (depending on product type).
The product must be unused, undamaged, and in original packaging.
All accessories, manuals, and tags must be included.
Proof of purchase (order ID or invoice) is required.
Certain digital or perishable items may not be eligible for exchange.

Non-Exchangeable Items

Some items cannot be exchanged due to their nature:

Used or damaged products caused by customer handling
Personalized or customized items
Opened digital products or downloadable content
Perishable grocery items after delivery confirmation

Exchange Process

To initiate an exchange, please follow these steps:

Contact our support team via phone or email within the allowed time period.
Provide your order details and reason for exchange.
Our team will review your request and approve eligible cases.
After approval, you will receive instructions for returning the product.
Once the returned item is received and inspected, we will process your exchange.