Privacy Policy

Privacy Policy for Elivion

Effective Date: May 11, 2026

Elivion (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile services, and purchase products including Home Decor, Kitchen Tools, Furniture, Electronics, Fashion, Grocery, and Digital Products.

By using Elivion’s services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide better services and improve your shopping experience.

a) Personal Information

When you place an order or create an account, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment information (processed securely via third-party payment gateways)

b) Non-Personal Information

We also collect:

  • Browser type and device information
  • IP address
  • Pages visited on our website
  • Time spent on pages
  • Cookies and usage data

c) Transaction Information

When you purchase products such as Furniture, Electronics, Fashion, or Digital Products, we collect:

  • Order details
  • Purchase history
  • Delivery status

2. How We Use Your Information

Elivion uses collected information for the following purposes:

  • To process and deliver your orders
  • To manage your account and customer support
  • To improve our product categories (Home Decor, Kitchen Tools, etc.)
  • To personalize your shopping experience
  • To send order updates and promotional offers (if you opt-in)
  • To improve website performance and security
  • To prevent fraudulent transactions

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Keep items in your cart
  • Analyze website traffic
  • Improve product recommendations

You may disable cookies in your browser settings, but some features may not function properly.

4. Sharing of Information

We respect your privacy and do not sell your personal data. However, we may share information in the following cases:

  • Service Providers: Payment processors, delivery partners, and hosting services
  • Legal Requirements: If required by law or government request
  • Business Operations: For fraud prevention and security monitoring
  • Marketing Partners: Only with your consent for promotional purposes

5. Data Security

We implement strong security measures to protect your personal information:

  • Secure socket layer (SSL) encryption
  • Secure payment gateways
  • Limited employee access to sensitive data
  • Regular system monitoring and updates

Despite our efforts, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user of Elivion, you have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your account (subject to legal obligations)
  • Opt out of promotional emails or messages
  • Disable cookies through your browser

To exercise these rights, you can contact our support team.

7. Third-Party Services

Elivion may use third-party services for:

  • Payment processing
  • Delivery and logistics
  • Analytics and advertising

These third parties have their own privacy policies, and we encourage you to review them separately.

8. Product Categories Coverage

This Privacy Policy applies to all Elivion product categories, including:

  • Home Decor
  • Kitchen Tools
  • Furniture
  • Electronics
  • Fashion
  • Grocery
  • Digital Products

Whether you are shopping physical goods or digital items, your data is handled with the same level of protection.

9. Data Retention

We retain your information only as long as necessary:

  • For order processing and customer service
  • For legal and tax obligations
  • For resolving disputes
  • For improving user experience

After that, data is securely deleted or anonymized.

10. Children’s Privacy

Elivion does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this page regularly.