Happy Return

Happy Return Policy – Elivion

At Elivion, we are committed to ensuring a smooth, trustworthy, and satisfying shopping experience for every customer. Your happiness is our priority. If you are not fully satisfied with your purchase, our Happy Return Policy is designed to make the return and refund process simple, fair, and hassle-free.

We offer products across multiple categories including Home Decor, Kitchen Tools, Furniture, Electronics, Fashion, Grocery, and Digital Products, and we understand that sometimes a product may not meet your expectations. In such cases, we are here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or not working properly upon delivery
  • You received the wrong item or incorrect variant
  • The product is incomplete (missing parts or accessories)
  • The product does not match the description shown on our website

To be eligible for return:

  • The request must be made within 3–7 days of receiving the product (depending on product type)
  • The item must be unused, unwashed, and in original packaging
  • All tags, manuals, and accessories must be included

2. Non-Returnable Items

For hygiene and digital security reasons, certain items cannot be returned:

  • Digital products (downloadable or licensed items) once delivered
  • Grocery items and perishable goods
  • Used or damaged items caused after delivery
  • Products without original packaging or missing accessories

3. Return Process

Returning a product with Elivion is simple:

  1. Contact our support team via phone or email
  2. Provide your order details and reason for return
  3. Our team will review your request
  4. If approved, we will arrange pickup or guide you for return shipping
  5. After inspection, we will proceed with replacement or refund

4. Refund Policy

Once your returned product is received and inspected:

  • Refunds will be processed within 5–10 working days
  • Refunds will be issued through the original payment method or agreed alternative
  • Delivery charges (if any) are non-refundable unless the return is due to our error

5. Exchange Option

If you prefer, you can also request an exchange instead of a refund, subject to product availability. We aim to ensure you receive a product that meets your expectations.

6. Customer Support

Our support team is always ready to assist you with any return or refund concerns. We believe in clear communication and quick resolution to ensure your satisfaction.

Contact Information:

📞 Phone: 01780-698810
📧 Email: info@elivionbd.com
📍 Address: Home 19, Road 02, Block B, Section 13, Mirpur, Dhaka, Bangladesh, 5680

7. Our Commitment

At Elivion, we don’t just sell products—we build trust. Our Happy Return Policy reflects our commitment to customer satisfaction and long-term relationships. We continuously work to improve our service so that every purchase brings confidence and peace of mind.